Delete in the app
- Open Fitwear and sign in.
- Go to Profile → Delete account.
- Confirm. Your account and data are deleted right away and you are signed out on this device.
Delete without the app
Email support@fitwear.app from the address you used to sign up, with the subject “Delete my account”. To protect you from someone deleting your account on your behalf, we may ask you to confirm the request from that address. We complete deletion within 30 days and email you when it is done.
What is deleted
- your account: email, name, password hash, year of birth, country and language settings;
- your body scans, garment photos, try-on results, capsules and looks, wardrobe collections, style preferences and ratings;
- notification tokens, consent records, in-app usage events, usage counters and subscription records linked to you;
- photos attached to support requests;
- the sign-in key saved on your device for staying signed in after reinstalling (on other devices it stops working).
Database backups containing your data are overwritten within 7 days; server logs are kept for 14 days.
Copies at our AI providers
To create try-ons we send photos to the AI providers listed in our Privacy Policy. Their copies expire under their own retention periods: fal.ai keeps files we upload for 24 hours and request data for up to 30 days; finished studio shots stay at Runware for no longer than 10 minutes; BytePlus and WaveSpeed do not publish a period. To have providers delete their copies sooner, write to privacy@fitwear.app and we will pass your request on.
What we keep, and why
- Anonymous usage totals (month, plan, type of operation, count) — no email, name or account ID; used for cost accounting.
- Paid subscriptions only: the store transaction ID, plan and billing period — no email, name or photos. We keep these for 5 years after the end of the year of purchase, as required by Armenian tax law, and to handle refund disputes.
- Security log (blocked content, failed sign-ins, rate limits) — may contain your account ID or email; kept up to 12 months for security and abuse prevention, then deleted automatically.
- Your messages to support — kept for 12 months after the request is closed, then deleted automatically, so that we can answer you and handle follow-up questions; attached photos are deleted together with the account.
Subscriptions
Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in Google Play → Payments & subscriptions (or in your Apple ID settings) to stop future charges.
Delete only some data
You can delete individual scans, wardrobe items and try-ons in the app, and withdraw AI consent in Profile, without deleting the account.
Questions: privacy@fitwear.app